Returns & Exchanges

At Level 99 Games, we want you to be fully satisfied with your premium apparel; if your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unwashed and unworn items with original tags still attached into the original shipping mailer or a secure box of your choice.

3

Attach the Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing