Frequently Asked Questions

Everything you need to know about your Level 99 style journey.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small restocking fee.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.

How can I track my order status?

Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal where you can monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.